NO SERVISE AND DONT DELIVER AS ADVISED WHEN ORDERING ON APP

We placed and order with takealot where delivery stated 12dec we called as the date then changed to the 22 Dec. Each person we spoke to stated a different story. Was firstly advised the supplier hasn't delivered. I called the supplier and they confirmed that it was delivered An agent from takealot confirmed on Friday afternoon the stock has arrived at the warehouse and will be made priority to be sent out. Today the 15th we call to follow up again and we get told the stock hasn't arrived at the warehouse. I requested a manager to call me back regarding this at 09h03 it's now past 11h00 and still no contact. I have yet again called the help desk and get told yet AGAIN the stock hasn't arrived. I was then eventually put threw to a team leader whom advised the same. Now it has been escalated yet again to the warehouse and get advised "order will be dispatched the 20/12/2025" 8 days after delivery date was promised. I have advised that this matter needs to resolved today. No wonder people are not supporting Takealot anymore due to lack of servise, or should I say what service ?