No services provided/Ignoring emails

i have asked the consultants numerous times to reschedule the return collection to next week, to no avail - they are not responding to my emails nor have they called me to finalise this request at all.

the driver just came through not knowing about this change, so you guys just wasted his time now.

how can something be sorted out if you guys dont have a number to call nor reply to emails?????

Leonie S. is the consultant's name.