No service from Takelot.com

I ordered two boxes of an item from Takelot and received my order on the 3rd July. Only one box was in the packaging. I have since the 3rd July been trying to get the other half of my delivery. I have spoken to various people at Takelot, each who promise me that the matter will be resolved. The last communique from Aniqah was that the warehouse indicated it was a fault on their side and will get the other box sent. One sends emails with no response. One phones and a call lasts at least 20 min with no resolution. I have spoken to Zulpha Moyce, Kayla Murphy, Olivia Standford, Clayton, Anniqah Harris and Sea. Each promise results and each promise to phone me by 3pm that day and to keep me updated. That is where it ends. I send an email every day requesting feedback with no response. Sea indicated today that he sees ALL my emails. But I get ignored. This is BAD customer service. My first box is almost finished and need the next box otherwise the amount spent is a total waste of money. Phoned today again and was told they need to enquire by the warehouse. Something they did over a week ago. I asked to speak to a manager and after being on the phone with takelot for 18 minutes, the phone was just put down without me speaking to anyone. It will be interesting to see if someone calls me back.

I cannot do this every day. I am a loyal customer of takelot but this has made me very negative towards takelot and I will probably use another platform and not takelot again unless resolved immediately