JP
James P
1 reviews | Active since Aug 2015
04 Aug 2015, 10:27
No service from Takealot or Mr Delivery
After three promised and failed delivery dates Takalot has reached a new low in customer service. Not only do the Takealot service agents blame Mr Delivery for being \wrong"and generally ***********"
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takealot.com's replyOfficial
04 Aug 2015, 10:58Hello lightware,
Our main priority is to offer a hassle free shopping experience for all our customers so it's simply unacceptable that you've been caught in the middle of this. Irrespective of where the problem lies, it remains our responsibility to resolve any issues as you placed your order with us. We're sorry that this matter wasn't resolved with you first, before trying to do so internally. We've instructed our complaints team to liaise with the relevant departments to get this straightened out ASAP.
Our team will need a little bit of time to make the necessary arrangements, but they'll be in touch shortly to assist.
Sincerely,
takealot.com
Our main priority is to offer a hassle free shopping experience for all our customers so it's simply unacceptable that you've been caught in the middle of this. Irrespective of where the problem lies, it remains our responsibility to resolve any issues as you placed your order with us. We're sorry that this matter wasn't resolved with you first, before trying to do so internally. We've instructed our complaints team to liaise with the relevant departments to get this straightened out ASAP.
Our team will need a little bit of time to make the necessary arrangements, but they'll be in touch shortly to assist.
Sincerely,
takealot.com
takealot.com's reply04 Aug 2015, 10:58
Official
Hello lightware,
Our main priority is to offer a hassle free shopping experience for all our customers so it's simply unacceptable that you've been caught in the middle of this. Irrespective of where the problem lies, it remains our responsibility to resolve any issues as you placed your order with us. We're sorry that this matter wasn't resolved with you first, before trying to do so internally. We've instructed our complaints team to liaise with the relevant departments to get this straightened out ASAP.
Our team will need a little bit of time to make the necessary arrangements, but they'll be in touch shortly to assist.
Sincerely,
takealot.com
Our main priority is to offer a hassle free shopping experience for all our customers so it's simply unacceptable that you've been caught in the middle of this. Irrespective of where the problem lies, it remains our responsibility to resolve any issues as you placed your order with us. We're sorry that this matter wasn't resolved with you first, before trying to do so internally. We've instructed our complaints team to liaise with the relevant departments to get this straightened out ASAP.
Our team will need a little bit of time to make the necessary arrangements, but they'll be in touch shortly to assist.
Sincerely,
takealot.com