No Service delivery

Order # ********** 7Ordered 28 Dec 2017Paid 28 Dec 2017

I ordered a patio set paid for on 28/12/2017 before 11am (10:30). Goods was only delivered on the 30/12/2017 at 6:30pm. Upon purchase the website confirmed stock is available in JHB and if payment is done by 11am same day delivery. This is not acceptable. When called the call center there was many excuses stipulated but indifferent to their online terms of purchase.

Insauf Elmie Team leader in the call center was the only willing person to assist and she did in-deed compliments to her.

on 30/12/2017 when at 6:30pm when goods was finally delivered (2 days later). I had to personally help the driver to carry the goods from the car park to my apartment (why was this the case). They promise to deliver door to door!. The driver had to invoice for me and nothing to sign for document.

Is Takalot false advertising. "pay by 11 and same day delivery" Why did I not receive an invoice f or my goods? Why did I have to carry the goods to my apartment.