No service at all, received broken goods 2 weeks ago, still not replaced, stay away!

19 November 2018 - Ordered and paid order number ********** 2 (5x luggage racks”. 23 November 2018 – Received order, 3x in good condition and 2x broken and damaged, informed Nomathamsanqa Mabangula of Takealot.com at 11:08 same day, who sent it to “relevant department” at 15:02 (what happened in the 4 hours difference?). Dominque Gilbert said replacement takes 7-10 working days (where a normal order takes max. 7 days?), unacceptable when products/order was damaged during delivery. 25 November 2018 - A new replacement order ********** 1 was done by Takealot.com, had to request from Johannesburg warehouse 01 December 2018 – Replacement products arrive at Cape Town warehouse, order said “customer to collect”, which was not the arrangement, arranged was delivery. 05 December 2018 – A new order ********** 3 has been made again by Takealot.com, reading now to deliver. When asking Kegan, Marco or Chad at the call centre for a delivery date none of them can give an answer, Chad at least made an effort to send an e-mail to the warehouse, but we are still waiting for reply. The Warehouse is less than 1km away, from us, a snail would have been faster in one week to go this distance. Very unorganised and *********** internally and not showing any effort to help the client besides standard phrases as replies… Stay away from ordering at Takealot, as there service in case something goes wrong is simply not existing.