NO SERVICE AS PROMISED IN WRITING!!!

After posting my complaint THINKING my issue was resolved, I have come to discover that TAKELOT does not do as they promise IN WRITING!!!<br> Happy to hear from Demi Lin that my refund was approved, I was asked for banking details to receive my refund in my cheque account. After checking 2-3 days later it still didn't reflect.<br> I called TAKELOT and they stated they refunded me in eBucks, which is not what was agreed!!!<br> Even after admitting that it was an error from their side, this is not what was agreed upon, IN WRITING!!!<br> As a consumer this is not my error hence NOT my problem!!!<br> I will have to take this matter further as TAKELOT does not do as they promise!!!<br> <br> OWN UP TO YOUR ERRORS and don't pass the buck back to your CUSTOMER!!!<br> <br> Very disgusted!!!! This is NOT what I call customer service!!!