aB
ashvind B
1 reviews | Active since Dec 2010
17 Dec 2015, 09:17
No service
We purchased a toy from Takealot on 23 NOVEMBER 2015 to avoid last minute stress for festive season shopping. When opening the packet, we saw the toy was damaged and logged a return. This was collected on 24 NOVEMBER 2015 and a replacement was delivered on 2 DECEMBER 2015. This was also damaged and a return request was logged on 7 DECEMBER 2015. This was only collected on 14 DECEMBER 2015. I have requested for a full refund and 3 days later, I still have not heard anything from Takealot.<br> <br> Is this the kind of service one received from Takealot nowadays? I have been shopping from Takealot frequently but this kind of service is going to make me start considering other options!!!
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takealot.com's replyOfficial
17 Dec 2015, 11:46Hello ashvindb13,
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're sorry that you've received two faulty items and for the frustrating experience this has led to since. As discussed with our complaints team we will investigate this issue with our returns department as well as the relevant product buyer and supplier so that we can get this matter corrected ASAP.
We'd love to turn this experience around with you as this is certainly not the level of service and assistance we aim to give. Our complaints team will revert back to you as soon as they've liaised with the relevant departments to assist further.
Kind Regards,
takealot.com
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're sorry that you've received two faulty items and for the frustrating experience this has led to since. As discussed with our complaints team we will investigate this issue with our returns department as well as the relevant product buyer and supplier so that we can get this matter corrected ASAP.
We'd love to turn this experience around with you as this is certainly not the level of service and assistance we aim to give. Our complaints team will revert back to you as soon as they've liaised with the relevant departments to assist further.
Kind Regards,
takealot.com
takealot.com's reply17 Dec 2015, 11:46
Official
Hello ashvindb13,
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're sorry that you've received two faulty items and for the frustrating experience this has led to since. As discussed with our complaints team we will investigate this issue with our returns department as well as the relevant product buyer and supplier so that we can get this matter corrected ASAP.
We'd love to turn this experience around with you as this is certainly not the level of service and assistance we aim to give. Our complaints team will revert back to you as soon as they've liaised with the relevant departments to assist further.
Kind Regards,
takealot.com
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're sorry that you've received two faulty items and for the frustrating experience this has led to since. As discussed with our complaints team we will investigate this issue with our returns department as well as the relevant product buyer and supplier so that we can get this matter corrected ASAP.
We'd love to turn this experience around with you as this is certainly not the level of service and assistance we aim to give. Our complaints team will revert back to you as soon as they've liaised with the relevant departments to assist further.
Kind Regards,
takealot.com