1 reviews | Active since Nov 2015
NO SERVICE
I am in process of buying a notebook and is(was) considering one or two options offered by Takealot on their website. Never try to call their call centre to try and get technical information from them....it is terrible or rather non existent. Was shunted backwards and forwards for more than 20 minutes by a call centre operator with ZERO knowledge about computers. All I wanted was to get clarity on was the EXACT warranty conditions since it varies from ad to ad on their website. Asking multiple times to be transferred to the COMPUTER department, but without any success. How can you offer products without technical support???<br> If you cant get info from the company how can you rest assured you will eventually receive the products. <br> Cheers Takealot<br> Rather pay a few rands more and get proper service from a walk in store with trained sales people on the floor.
We understand your frustration by not getting the information you required immediately. We have millions of products listed on our site, which makes it challenging to recall or know all the relevant product details by heart. We therefore have specific policies and procedures in place in order to assist with enquiries like yours as quickly and efficiently as possible. The correct procedure would have been to log your query with the relevant product specialist who would then provide you with the necessary details as soon as possible.
We've instructed our complaints team to investigate this matter with the agents who initially assisted you to confirm whether the correct process was followed to ensure you are assisted ASAP. They'll be in touch with feedback and will assist should you still require the information you initially required.
Sincerely,
takealot.com
We understand your frustration by not getting the information you required immediately. We have millions of products listed on our site, which makes it challenging to recall or know all the relevant product details by heart. We therefore have specific policies and procedures in place in order to assist with enquiries like yours as quickly and efficiently as possible. The correct procedure would have been to log your query with the relevant product specialist who would then provide you with the necessary details as soon as possible.
We've instructed our complaints team to investigate this matter with the agents who initially assisted you to confirm whether the correct process was followed to ensure you are assisted ASAP. They'll be in touch with feedback and will assist should you still require the information you initially required.
Sincerely,
takealot.com