JM
Jean-Pierre Maritz

1 reviews | Active since Jan 2014

01 Aug 2015, 16:45

NO SERVICE

In January 2015 I order my prescribe books through TAKE ALOT. Had a big issue of not keeping there promise. After I sorted the problem, I believed it was a honest mistake.<br> <br> I order once again it should have been delivered on 13 July 2014. Nothing received, no email or call to say sorry there is a delay, NO I must phone Take A lot to ask what is going on. After a big struggle I only received 1 of my 2 books I order on the 24th of July, I immediately emailed again to ask when I will receive my other book- NO REPLY, I had to call once again on 31st of July.<br> <br> My first term I failed most of my 1st assignments due to this type of service. A assignment of mine must be submitted 3rd of August and that's the book I am waiting, probably I will fail once again due to the fact that you don't have any respect for you customers and off course lie to customers and absolutely NO SERVICE at all.<br> <br> In my eyes you are not a LEGIT business especially if you lie and steel money from people who believed in you.<br> <br> I WANT my sort delivery sorted out and delivered tomorrow. I am also taking this to SOCIAL MEDIA!<br> <br> Utterly disappointed.<br> <br> Dor?<br> Order Number: *** <br> <br> <br> <br>

0
Replies (1)
takealot.com
takealot.com's reply01 Aug 2015, 17:08
Official
Hello JPMaritz,

We're sorry for not delivering your book to you as promised and apologise for the frustrating position this has put you in. It seems like the outstanding book is still on order from our supplier and we'll need to address this with our buyer on Monday to get insight into the matter. We can unfortunately not promise that we'll be able to resolve this by tomorrow, but we'll get the ball rolling as far possible.

Our complaints team will be in touch tomorrow to address the matter with you.

Sincerely,
Takealot.com