No sense of urgency in rectifying 2nd mistake!

Seriously unimpressed with the service from takealot in the last 2 weeks!<br> I ordered an inflatable mattress on 11 November & was pleasantly surprised when it arrived the next day. Unfortunately, the mattress delivered was the incorrect size. I immediately called takealot & was advised to log a return/exchange. I did this straight away and between Friday & Saturday I had spoken to 5 different people - does no one speak to/communicate the next person there?<br> Collection happened late on 16 Nov and the new one delivered on 18 Nov. Again, the incorrect size! I called to alert them to this, and the urgency needed in dealing with it as it was needed for the weekend. Hence the order over a week prior to that. On 21 Nov I said I would rather get a refund as I still sat with the wrong one. Finally this morning, a call to advise the delivery team would be in touch 'in the next day or two' to arrange collection, after which the item needs to be evaluated & takealot would then process a refund in 3 -5 days after that. So, a further week if not longer. <br> takealot should think very carefully about how they react to their mistakes (especially a 2nd one) and compensating the customer for their error.