No return of damaged item to customer

I returned an item purchased at Takealot which was damaged, for repair or replacement, as the item was under warranty. The item was rejected by Takealot and the return (MMRN-E6BAD-BEER) is stated as completed on my profile. The rejected item has not been returned to me despite numerous enquiries both online and telephonically and in addition I have received no further communication from Takealot! There is also a further issue relating to an old account with a different profile, that I app**** to have deleted and instead of deleting same, Takealot have suspended my current account with the order number and return details of the current returned item! ! In addition, it is impossible to get any of the customer service agents to escalate this issue to a senior manager and one agent has even created a false tracking number in the pretense that he was trying to assist in to get the item returned to me! This amounts in the least to major incompetence and at the worst to absolute misrepresentation and theft !