No response

So 2018 blackfriday I bought a 65' Hisense TV, I was very happy with the purchase but about 6 months later the TV broke. It did not want to switch on. I sent it back to takealot for repairs and I waited for more that a month to receive it back. When the TV came back I noticed a big crack in the screen so I notified takealot of this and again it took them almost a month to get back to me. They told me they will need to collect the TV before refunding me. I agreed and them packaged the item myself. Because of multiple use of the box I went on the enclose the TV with plastic bags and after the bags I enclosed it with bubble wrap. I then put it in the two polystyrene brackets and after that the box was torn in two so I put the box over in two pieces. After this I waited for about a week before getting a e-mail stating that my request has been denied. I then asked for pictures to ensure that it arrived in the samew condition I sent. I also sent another e-mail to takealot asking for a response. It has been three weeks since the e-mail was sent to me and I have not received any kind of feedback. So it seems takealot will just take my stuff and ignore me like a bunch of *******. They are no good. Only give you service when you spending money.