NQ
Nontobeko Q
1 reviews | Active since Sept 2012
08 Oct 2015, 10:03
No Response
I have returned the faulty appliance 7 days ago, and was promised a response into the matter in the next 48 hours so that the technicians could look into it. I have been waiting for seven days! and still no response! I want the appliance replaced, I don't even want your credits, I just want a working kettle!
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takealot.com's replyOfficial
08 Oct 2015, 10:30Hello Lamguni01,
You are supposed to receive regular updates on the progress of your return and we apologise if this hasn't happened. The returned item falls outside of the takealot.com 6 month warranty and has therefore been sent to the supplier to evaluate under their supplier warranty. We've instructed our complaints team to address this matter with our returns department to make sure that you're kept up to date with this return's progress. They'll also be in touch with you to go over our returns policy with regards to supplier warranties to ensure that you're informed of how the process will work from here on.
Kind Regards,
takealot.com
You are supposed to receive regular updates on the progress of your return and we apologise if this hasn't happened. The returned item falls outside of the takealot.com 6 month warranty and has therefore been sent to the supplier to evaluate under their supplier warranty. We've instructed our complaints team to address this matter with our returns department to make sure that you're kept up to date with this return's progress. They'll also be in touch with you to go over our returns policy with regards to supplier warranties to ensure that you're informed of how the process will work from here on.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply08 Oct 2015, 10:30
Official
Hello Lamguni01,
You are supposed to receive regular updates on the progress of your return and we apologise if this hasn't happened. The returned item falls outside of the takealot.com 6 month warranty and has therefore been sent to the supplier to evaluate under their supplier warranty. We've instructed our complaints team to address this matter with our returns department to make sure that you're kept up to date with this return's progress. They'll also be in touch with you to go over our returns policy with regards to supplier warranties to ensure that you're informed of how the process will work from here on.
Kind Regards,
takealot.com
You are supposed to receive regular updates on the progress of your return and we apologise if this hasn't happened. The returned item falls outside of the takealot.com 6 month warranty and has therefore been sent to the supplier to evaluate under their supplier warranty. We've instructed our complaints team to address this matter with our returns department to make sure that you're kept up to date with this return's progress. They'll also be in touch with you to go over our returns policy with regards to supplier warranties to ensure that you're informed of how the process will work from here on.
Kind Regards,
takealot.com
Best regards,