No responce to service request

<p>I ordered a DSTV explorer on black Friday 25/11/2016 , according to order tracking on takealot my order # was delivred on 29/11/2016 at 15:38 to customer and to date it hasnt been delivred to me or my house for that matter.</p> <p> </p> <p>I have logged a service request 2 days ago it was acknowledged and the responce time is 2 -12 working hours to date I have no update , no one has contacted me to update me or neither has it been delivred .</p> <p> </p> <p>So I paid for the DSTV explora but I still dont have it.</p> <p> </p> <p>Regards</p> <p>Zinhle</p>