No resp from Takealot on replacing Damaged Goods

I bought a train set from takealot that was on special for R149. The item was damaged and not incomplete. I filed a exchange on 2015/02/19. After the couriers picked it up on the same day, i did not hear from TA until i send numerous emails. Eventually on 2015/03/04 i got a mail stating that my account was credited. Now the item was bought for R149, but it is listed as R399 now. Seeing that the credit would not even cover half the amount to replace the original purchuse, I requested a replacement as this was a gift for my son. Ashley from TA said that she would follow up on this on 2015/03/05 and as of now, i still have not had any response from TA on this.<br> I have spend a lot of money at takealot and i see myself as a good customer. But this is service delivery equal to that of goverment.<br> Please send me a replacement set ASAP or refund me R399.