ZK
Zareena K
1 reviews | Active since Mar 2015
06 Mar 2015, 14:14
No report back from evaluation department
I bought a device from Takealot, it didn't work properly, I then requested that they collect it to evaluate it so that I can get my refund to buy another device online. They collected it on the 20th of February 2015, it is now the 6th of March 2015 and I have received no response. I have emailed Takealot and have called and was told on all ocassions that the evaluation department will call me. I AM STILL WAITING. The website still shows as UNKNOWN when I want to trace my parcel's progress.
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takealot.com's replyOfficial
06 Mar 2015, 15:24Hello ZKWP,
This is really disappointing to hear & your complaint is completely understandable. You are supposed to receive regular updates on the status of your return throughout the process & we apologise that this hasn't happened. We're sorry for the frustration this must've caused you & have instructed our complaints team to look into this ASAP & get in touch with you with an update soonest.
Regards,
takealot.com
This is really disappointing to hear & your complaint is completely understandable. You are supposed to receive regular updates on the status of your return throughout the process & we apologise that this hasn't happened. We're sorry for the frustration this must've caused you & have instructed our complaints team to look into this ASAP & get in touch with you with an update soonest.
Regards,
takealot.com
takealot.com's reply06 Mar 2015, 15:24
Official
Hello ZKWP,
This is really disappointing to hear & your complaint is completely understandable. You are supposed to receive regular updates on the status of your return throughout the process & we apologise that this hasn't happened. We're sorry for the frustration this must've caused you & have instructed our complaints team to look into this ASAP & get in touch with you with an update soonest.
Regards,
takealot.com
This is really disappointing to hear & your complaint is completely understandable. You are supposed to receive regular updates on the status of your return throughout the process & we apologise that this hasn't happened. We're sorry for the frustration this must've caused you & have instructed our complaints team to look into this ASAP & get in touch with you with an update soonest.
Regards,
takealot.com