No replacement, refund and they still have the returned item less parts THEY LOST

If I could give less stars I would. Takealot should be absolutely ashamed of their customer service and as proven by their rating on here it seems they absolutely don't care. Very long story short... returned a product within warrantee period for replacement. Their driver that collected literally helped me pack it and I had pictures that proves all the parts were there. Somewhere between my house and their return evaluations most parts was lost. Now it's my problem - they refuse to accept responsibility that they lost is. So they returned it to me, I sent it back to them the way they sent it to me (obviously without the parts they lost) and here I am.... months later Takealot has the item (less the parts they lost) and I am out of R1000. When you are actually able to reach someone to complain to, they refer you to the consumer ombud and then they never respond to the consumer ombud so the complaint remains open and Takealot and the consumer ombud just goes on with business as usual. No accountability. What recourse do I have when you can't reach anyone at Takealot that can sort anything out. I am sooo disappointed after years of buying A LOT. I hope amazon puts them out of business. Their service is on a lever Takealot will never ever understand.