No refunds on second hand product I’ve returned

I purchased an electric toothbrush two weeks ago and was sent a used product which even had fingerprints and scuff marks straight out the box. I returned the product 02-Dec-24 along with other products, one which was not even the same product as advertised and the other which had defects. I have had to return products because of these reasons on so many occasions but this was the last straw receiving a used electric toothbrush. To date I have only received a refund on one and have had to call on numerous occasions just to try find out where my money is. I’ve only been met with the worst service from takealot staff who have been rude and never give me any updates. All I get told “it takes 3-5 working days to reflect a refund”. Well it’s been longer than 5 working days. I’ve returned a product yet takealot decides to be selective with what money they give me back. I’ve been patient enough before I decided to write this review.