No refund, terrrible customer services

<p>on 30/11/2016 I purchased an item on takealot, which was intended to be a christmas gift for a family member. I decided to return the item because the size seemed too big.</p> <p>I have logged the item for return on 7/12/2016 and I have received an email from takealot which states that the item has been assesed at the warehouse and my takealot account has been credited. </p> <p> </p> <p>I then via email requested that I receive a refund instead of my takealot being credited, but my takealot account has not even been credited as it does not reflect anywhere. </p> <p> </p> <p>Christmas has come and passed and I still have not received my money. </p> <p> </p> <p>The customer service team is of no help. </p> <p> </p> <p>Takealot is taking alot of my time and money. </p> <p> </p> <p>I just want my money bac****!</p>