No refund received despite getting a credit note

I am extremely disappointed with the service I have received from Takealot regarding an order that has still not been properly resolved after more than 45 days. The item was initially sent for repair. After long delays and no delivery of the repaired or replacement item, I requested a refund. I was then informed that a refund would not be processed and that delivery would instead take place. However, the situation worsened when the waybill number provided did not work, and no delivery took place. After this failed delivery process, the matter moved back to a refund. I was subsequently issued with a credit note confirming that a refund was processed, yet the actual funds have still not been paid out. No clear explanation has been provided as to where the money is or when payment will be made. A credit note is an acknowledgement that money is owed to the customer and should be followed by the refund being paid within a reasonable timeframe. The delay I am experiencing goes far beyond what can be considered reasonable or acceptable under normal consumer service standards. As a customer, I have the right to a fair and timely resolution. Instead, this process has dragged on for over a month with no financial resolution, leaving me out of pocket while Takealot has effectively treated the matter as complete by issuing paperwork without releasing the funds. If this is not resolved urgently and the refund is not paid, I will have no choice but to escalate the matter to the Consumer Goods and Services Ombud (CGSO). I expected far better service and accountability from a company of this size.