No refund received

Purchased a smart watch which was faulty from the start but I continued to use it but eventually it got worse and was switching off very regularly hence I requested a refund which was simple and easy. The item was collected and I received an email stating my refund was processed in the start of September but till now I have yet to receive my refund.

I have tried the help centre and received no response, I have then responded to the refund email I had received only to receive a response that my email will not be acknowledged and I should use the help centre which I received no assistance from.

Looks like takealot has taken the item and isn't refunding me! They have *****ed me for my money which is disappointing for such a huge company