BK
Bianca K
1 reviews | Active since Dec 2015
08 Dec 2015, 13:46
No refund?? No delivery ??
This is my second complaint for Takealot, it seems like you guys really just don't give a damn about your customers !! I sent a parcel back 11 days ago and I am still waiting for my refund. Why ?? If I call in I get told it will take around 48 hrs... Do you really want to loose your dedicated customers ?? All I want is good service .. Is that too much to ask for ?
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takealot.com's replyOfficial
08 Dec 2015, 14:51Hello B@Karsten,
We apologise for the delay in processing your refund request. We're looking into this with the relevant departments to determine why this wasn't actioned sooner and we'll address and correct the problem areas ASAP. We've already credited your takealot profile and have sent an urgent request to our finance team to convert your credits into a bank refund.
Our complaints team has not been able to reach you on the contact number provided. They've sent you an e-mail to assist with this matter and will provide you with the relevant feedback once the necessary actions have been taken to correct this matter.
Sincerely,
takealot.com
We apologise for the delay in processing your refund request. We're looking into this with the relevant departments to determine why this wasn't actioned sooner and we'll address and correct the problem areas ASAP. We've already credited your takealot profile and have sent an urgent request to our finance team to convert your credits into a bank refund.
Our complaints team has not been able to reach you on the contact number provided. They've sent you an e-mail to assist with this matter and will provide you with the relevant feedback once the necessary actions have been taken to correct this matter.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 14:51
Official
Hello B@Karsten,
We apologise for the delay in processing your refund request. We're looking into this with the relevant departments to determine why this wasn't actioned sooner and we'll address and correct the problem areas ASAP. We've already credited your takealot profile and have sent an urgent request to our finance team to convert your credits into a bank refund.
Our complaints team has not been able to reach you on the contact number provided. They've sent you an e-mail to assist with this matter and will provide you with the relevant feedback once the necessary actions have been taken to correct this matter.
Sincerely,
takealot.com
We apologise for the delay in processing your refund request. We're looking into this with the relevant departments to determine why this wasn't actioned sooner and we'll address and correct the problem areas ASAP. We've already credited your takealot profile and have sent an urgent request to our finance team to convert your credits into a bank refund.
Our complaints team has not been able to reach you on the contact number provided. They've sent you an e-mail to assist with this matter and will provide you with the relevant feedback once the necessary actions have been taken to correct this matter.
Sincerely,
takealot.com