No refund, no credit, no service

I have returned a product still under warranty. The product was picked up on the 10th Jan 2024. Product arrived at supplier on 15 Jan 2024 at 07h45. Till date i have not received any feedback regards to the refund, credit or repair of such product, or even replacement. Im struggling without this product and in desperate need of it urgently. Takealot just not following up