NO REFUND / lack of accountability

Dear Takealot Customer Service,

I am writing to formally lodge a complaint regarding my order MRRN-QBNQE-87N5 placed in November 2025, consisting of fans which I returned due to being unsatisfied with their condition.

Despite following the proper return procedure, Takealot has lost the returned items. Since then, I have been given multiple assurances that the fans were being traced before replacement, but no resolution has been provided. I requested a refund in December 2025, and to date, I have not received any assistance or confirmation from your customer service team, either via email or through your call centre.

This delay and lack of accountability is unacceptable. I kindly request the following:

Immediate processing of my refund for the full purchase amount.

A written confirmation of the refund, including the expected timeline for completion.

If this matter is not resolved promptly, I will have no choice but to escalate the complaint to the National Consumer Commission (NCC)