No Refund For Wrongly Described Item. No Customer Care. Uncontactable

Product received was not as described. I contacted Takealot and and dealt with Imran Govender. I provided him with all the photos he asked for and he promised they would investigate and get back to me. Ofcourse he just stopped replying and doesn't bother to respond to emails. I then returned the item to Takealot. It was collected from me on Wednesday 30th. To this date I have not recieved a refund or an exchange. It doesn't even show on their sustem that the courier collected - it just says collection scheduled. There is no one I can contact. The submit query link on the website is broken. I am at a loss of what to do except warn others on this platform