No refund for weeks

Here is a clearer, more professional, and stronger version of your message while still expressing the seriousness of what happened:

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I purchased a television from your company and logged a return the very next day after realizing it was a 2K resolution model, whereas I wanted a 4K television. On the same day, I proceeded to purchase another 55” 4K television from your store.

According to their returns policy, customers are entitled to return an item within 30 days if they are not satisfied. The television I returned was never used beyond briefly testing it, and it remains in its original condition.

Unfortunately, my return request was rejected for an incorrect reason, stating that the television was “not faulty.” This was never the reason selected for the return. It appears that the agent who processed my request made an error, which has now resulted in unnecessary delays and inconvenience on my side.

In my attempts to resolve this matter, I have had to repeatedly explain my situation and even disclose personal information regarding my mental health. I am currently undergoing treatment and taking medication, and I specifically communicated that prolonged stress and unresolved issues can negatively affect my well-being. Despite making this clear, no meaningful assistance has been provided.

I have spoken to several representatives, including Chad D., a team leader, who was unable to resolve the issue, and Kirsty K., a manager, who assured me the matter would be addressed. Unfortunately, the promised follow-up never occurred, and no refund has been processed to date. It has now been three weeks since the return was initiated.

Today’s interaction with Patrick T. further worsened the situation. When I attempted to explain my concerns and seek assistance, he repeatedly told me to “relax” in a dismissive tone, which was highly unprofessional and inappropriate given the context of the discussion. The call was ultimately dropped by the agent while I was still trying to resolve the matter.

At this stage, I am extremely disappointed with the level of service and the lack of accountability shown throughout this process.