NO REFUND FOR INCORRECT ITEMS SUPP**** - RRN - C83C - B02B

We ordered a cctv camera system on 24 October 2018, when the item was delivered, it was the incorrect item, a much cheaper system and another brand. My husband and I thought we would get someone to install it and see how it works, it didn't even work for a week then the power supply blew. We returned it and requested them to send us what we ordered. About 2 weeks later, they delivered the exact same item that we returned. Logged the return again, after a few days, Noxolo Tshaka emailed me stating that the warehouse checked stock and it is correct, the item will be replaced. With no word after that they credited the account, stating that the item is out of stock. We thought we would give them another change and ordered a system of R3703.00 on 10 December 2018. Item was delivered, incorrect again and a system of R2300.00 which was delivered with plastic cameras which night vision is not working and has the utmost poor vision that you can imagine, no 3g or internet connection with our mobile phones. We contacted them and returned it again. Requested them to send the correct item and if they can't provide what we ordered they must make sure they DON'T credit the account because we are not going to make use of their services and need them to refund it into my direct FNB account so that we can go buy the correct cctv system as per our liking at a security store directly, then only will we know we will get what we paid for. We feel that we have been cheated by takealot, sending cheaper systems and never crediting the difference so where has the difference in money gone. They send an email on 7 January saying they will refund it into my ebucks account, never received the refund. Contacted them once again, return email said they processed it incorrectly, on the 9th, they apparently refunded into my account "again", still didn't receive the refund. It has been 2 and a half months, don't know what to do anymore and who is going to pay for all the instalment and removal charges we paid. Takealot, we need this refund sorted asap, if you can't refund it into ebucks, contact me so that I can send you my banking details for the 3rd time. This is unacceptable!