No refund despite sending me a Damaged product

The average rating that Takealot has on Hellopeter proves what an incomperent company this is. Call centre agents are useless and no sign of any Managers to escalate. Received a used and damaged item, returned it and a week later still no refund! This will be my last order ever from Takealot. Cant wait for Amazon to trade in SA which should sink this pathethic company!