AR
Andre R
1 reviews | Active since Oct 2009
04 Sept 2015, 08:13
No Refund after late delivery
I ordered some items paying the extra R50 for same day delivery. The item was not delivered and I was told by the person from Mr Delivery that he organised a refund for me of said R50. I mailed and phoned TakeALot requesting this refund and apart from the fact that I did not receive my refund, no one bothers to respond to my email. I buy from them a lot and 99% of the time the service is excellent but this is just not the way to go.
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takealot.com's replyOfficial
04 Sept 2015, 09:28Hello andron,
We usually respond to email enquiries quite quickly and apologise for not getting back to you in time this time around. We're sorry for the initial delivery issues that lead to this unpleasant experience and appreciate you taking Melissa's call earlier to confirm your delivery fee has been credited back to you.
We'll address the manner in which this matter was handled with the responsible parties and will provide them with coaching on how to better deal with situations like these in future.
Sincerely,
takealot.com
We usually respond to email enquiries quite quickly and apologise for not getting back to you in time this time around. We're sorry for the initial delivery issues that lead to this unpleasant experience and appreciate you taking Melissa's call earlier to confirm your delivery fee has been credited back to you.
We'll address the manner in which this matter was handled with the responsible parties and will provide them with coaching on how to better deal with situations like these in future.
Sincerely,
takealot.com
takealot.com's reply04 Sept 2015, 09:28
Official
Hello andron,
We usually respond to email enquiries quite quickly and apologise for not getting back to you in time this time around. We're sorry for the initial delivery issues that lead to this unpleasant experience and appreciate you taking Melissa's call earlier to confirm your delivery fee has been credited back to you.
We'll address the manner in which this matter was handled with the responsible parties and will provide them with coaching on how to better deal with situations like these in future.
Sincerely,
takealot.com
We usually respond to email enquiries quite quickly and apologise for not getting back to you in time this time around. We're sorry for the initial delivery issues that lead to this unpleasant experience and appreciate you taking Melissa's call earlier to confirm your delivery fee has been credited back to you.
We'll address the manner in which this matter was handled with the responsible parties and will provide them with coaching on how to better deal with situations like these in future.
Sincerely,
takealot.com