No refund after 2 weeks!

I returned faulty/damaged furniture 2 weeks ago and they didn’t acknowledge the return or refund my money (over R2000) I have sent multiple emails and issued tickets every 2 days. With barely a single response. It’s just sent on to the next person. Giving me no explanations or resolution still after all this time. I have since never bought an item from them. I don’t just have R2000 laying around. They have no respect for customers and barely have an awareness of our existence. I will never use takealot for big items ever again.