1 reviews | Active since Nov 2015
No refund
I ordered and paid for a Samsung tablet of R5999 on 20 November. It was advertised as in stock in Jhb. On 23 November I got a mail that stated they cancelled my order due to the product being out of stock and that I have R5999 credit with them. I rep**** and said I was willing to either wait for the product to be re-stocked or I would be satisfied with the same tablet in a different colour, advertised as in stock in Cape Town. I also made it clear that I do not want to have credit with them, I want a refund if I do not get my product. Communication just stopped. I mailed three times without receiving any reply. I phoned on the 24th and was told to be patient and wait. I phoned takealot again this morning and got a reply that the other tablet I required is also out of stock. That was advertised as in stock on 23, 24 and 25 November. They offered me other \similar"products"
Thank you for taking our complaints team's call to address this matter with you. This situation should never have come to this and should have been resolved the first time you brought it to our attention. We're sorry that you were left in the dark and for not providing you with an update and suitable solution to your request. This is not the kind of experience we wish to give any of our customers nor the level of service we expect from our teams.
As discussed we'd appreciate a little more time to liaise with the relevant departments so that we can get insight into the stock situation and also clarify the delay with your refund request. Our complaints team will make sure you're kept up to date with the progress of this matter and we'll endeavour to get this all resolved as quickly as possible.
Sincerely,
takealot.com
Best regards,
Thank you for taking our complaints team's call to address this matter with you. This situation should never have come to this and should have been resolved the first time you brought it to our attention. We're sorry that you were left in the dark and for not providing you with an update and suitable solution to your request. This is not the kind of experience we wish to give any of our customers nor the level of service we expect from our teams.
As discussed we'd appreciate a little more time to liaise with the relevant departments so that we can get insight into the stock situation and also clarify the delay with your refund request. Our complaints team will make sure you're kept up to date with the progress of this matter and we'll endeavour to get this all resolved as quickly as possible.
Sincerely,
takealot.com
Best regards,