LM
Lavhelesani M
1 reviews | Active since Oct 2015
23 Oct 2015, 09:21
No Refund
I made an order (***) on [URL Removed] last week and made a payment on friday via eft, at the time it said deliver within 3/5 days. When I checked the status of my order on monday it said delivery on 30th October and I then decided to cancel my order as I needed it asap. I sent emails to your customer care and I was told to supply my banking details and my refund was transfered to my account and it will take 2 to 3 days to appear. three days have come and pass and I still haven't received my refund. I am getting so annoyed by this whole situation that I am no longer going to buy on [URL Removed] anymore.
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takealot.com's replyOfficial
23 Oct 2015, 10:13Hello LavhelesaniTenda,
We're sorry for the frustrating experience you've had with your refund and we appreciate you taking our complaints team's call. As discussed your refund was processed on 20 October and depending on your bank's processing time this could take up to 3 working days to reflect in your account. We've requested a proof of refund from our finance team which we'll send to you. Our team will also be in touch again tomorrow to confirm if the funds are reflecting.
Kind Regards,
takealot.com
We're sorry for the frustrating experience you've had with your refund and we appreciate you taking our complaints team's call. As discussed your refund was processed on 20 October and depending on your bank's processing time this could take up to 3 working days to reflect in your account. We've requested a proof of refund from our finance team which we'll send to you. Our team will also be in touch again tomorrow to confirm if the funds are reflecting.
Kind Regards,
takealot.com
takealot.com's reply23 Oct 2015, 10:13
Official
Hello LavhelesaniTenda,
We're sorry for the frustrating experience you've had with your refund and we appreciate you taking our complaints team's call. As discussed your refund was processed on 20 October and depending on your bank's processing time this could take up to 3 working days to reflect in your account. We've requested a proof of refund from our finance team which we'll send to you. Our team will also be in touch again tomorrow to confirm if the funds are reflecting.
Kind Regards,
takealot.com
We're sorry for the frustrating experience you've had with your refund and we appreciate you taking our complaints team's call. As discussed your refund was processed on 20 October and depending on your bank's processing time this could take up to 3 working days to reflect in your account. We've requested a proof of refund from our finance team which we'll send to you. Our team will also be in touch again tomorrow to confirm if the funds are reflecting.
Kind Regards,
takealot.com