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Preevan M
1 reviews | Active since Jul 2011
11 Oct 2016, 12:34
No QA
<p>I ordered a Parrot whiteboard from takealot. Despite the plastic and bubble wrap the board had several dents in it.</p> <p>Okay, maybe one odd board was damaged, so I request a replacement one and now they've delivered another whiteboard, damaged in pretty much the same way as the first.</p> <p>Seems like there's no such thing as quality assurance on the takealot side.</p> <p> </p> <p>Irked client,</p> <p>Preevan</p>
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Replies (3)
takealot.com's replyOfficial
11 Oct 2016, 20:06Hello Preevan,
We are terribly sorry about the condition in which you received your order and your replacement.
We have tried to reach out to you via telephone, but to no success.
We have sent you an email in the meantime and will reach out to you again as soon as we receive a response.
Regards
Takealot.com
Best regards,
takealot.com's reply11 Oct 2016, 20:06
Official
Hello Preevan,
We are terribly sorry about the condition in which you received your order and your replacement.
We have tried to reach out to you via telephone, but to no success.
We have sent you an email in the meantime and will reach out to you again as soon as we receive a response.
Regards
Takealot.com
Best regards,
PM
Preevan M's updateReviewer Update
14 Oct 2016, 08:59Let me share my continuing 'beautiful' experience with the takealot retun process. Courier came to fetch the first damaged whiteboard last week, didn't fit in his vehicle.
Takealot scheduled another pickup for today, 14 Oct 16, for now 2 damaged 2mx1.2m whiteboards, and send a motorbike. Every time you mess up, I'm taking time away from the office for you Takealot.
Appalled client,
Preevan
PM
Preevan M's update14 Oct 2016, 08:59
Reviewer Update
Let me share my continuing 'beautiful' experience with the takealot retun process. Courier came to fetch the first damaged whiteboard last week, didn't fit in his vehicle.
Takealot scheduled another pickup for today, 14 Oct 16, for now 2 damaged 2mx1.2m whiteboards, and send a motorbike. Every time you mess up, I'm taking time away from the office for you Takealot.
Appalled client,
Preevan
takealot.com's replyOfficial
14 Oct 2016, 20:34Hello Preevan,
It was not our intention to disappoint you in this manner and we are saddened to hear that the collection has not been handled smoothly.
We truly are sorry that this matter has not been resolved as yet.
Thank you for alerting us, we will reach out to our courier team to rectify this as soon as possible and will keep you posted.
Regards
Takealot.com
Best regards,
takealot.com's reply14 Oct 2016, 20:34
Official
Hello Preevan,
It was not our intention to disappoint you in this manner and we are saddened to hear that the collection has not been handled smoothly.
We truly are sorry that this matter has not been resolved as yet.
Thank you for alerting us, we will reach out to our courier team to rectify this as soon as possible and will keep you posted.
Regards
Takealot.com
Best regards,