No product received

Ordered on the 10th of Dec. Over a thousand rand's worth. The website made promises that this would be received the following Monday before 17:00. I received the cheaper product. Then a totally incorrect one, in place of the expensive package. <br> Took me over a week to get Take a lot and the Mr. Delivery company to come fetch the incorrect package.<br> And I still haven't received mine. I then get an email from take a lot: This confirms that your package has been delivered and received. Enjoy your product.<br> Hahaha!! By this time I have spend a lot of my money on telephone call logging queries, spoken to about 6 call centre agents, where 2 of them put the phone down in my ear and logged numerous calls/queries/return tickets... Finally last week I speak to someone that confirmed <br> and promised that they will refund me my money and it will take about 4 days. What do I get 4 days after.... An email from take a lot saying: Reminder... u still have credit on your account to spend. So I phone again....<br> Almost 10 call centre agents and promises later.<br> CAN I GET MY 1100 BACK Or will my next step really have to be to get legal assistance.