No priority on fixing their mistakes

So I placed a big order with mostly paint. They promptly process and ship out the order. Only to get an email on the delivery day that there is now a shipping delay, they say they sent it to the wrong courier facility. They sent it to their Hatfield branch, which is less than 5km from me. But they claim that my address falls outside of the Hatfield branch's delivery radius, which had be wondering how small can that radius be if it is less than 5km from me? Regardless, they say they have to bring it back to JHB and send it via the JHB Direct delivery team. 2 days later, and the order is now on route to Kempton Park? Takealot takes longer rerouting a delivery within the same city, than it takes to create a new order!

My point is, no matter how much they claim to apologize, don't expect them to care and resolve their mistakes promptly. Fixing their mistakes is not a priority for them when new orders come flying in and generating a profit for them.