1 reviews | Active since Jul 2011
No prior arrangement for delivery made
Takealot seems to be getting progressively worse as an online retailer.<br> <br> I placed Order Number: *** on 5/10/15 and as per the order confirmation I was expecting this delivery on 28/10/15. <br> <br> Today while I was on my way to work, I get a call from the delivery driver that he is waiting at my gate. No updates to the delivery date were sent to me and I received no notification that this delivery was being made to me this morning. <br> <br> This has caused me major inconvenience and costs (calling around to have somebody to make themselves available to sign for the driver). This is pure negligence on [URL Removed] part and I expect to be compensated for my inconvenience. Your service levels are not what they used to be.
One of our main goals is to provide our customers with the best online shopping experience around. One of the ways we do this is by delivering parcels as quickly as possible and we're often able to do so sooner than expected. Even though this is done with the best of intentions, we realise that an earlier delivery might not always be convenient for all and we apologise for the inconvenience this has caused you. The delivery arrangements should have been communicated and confirmed with you prior to it being actioned and we've instructed our complaints team to further investigate why this didn't happen.
They'll be in touch with you as soon as they've received feedback from the relevant courier.
Kind Regards,
takealot.com
One of our main goals is to provide our customers with the best online shopping experience around. One of the ways we do this is by delivering parcels as quickly as possible and we're often able to do so sooner than expected. Even though this is done with the best of intentions, we realise that an earlier delivery might not always be convenient for all and we apologise for the inconvenience this has caused you. The delivery arrangements should have been communicated and confirmed with you prior to it being actioned and we've instructed our complaints team to further investigate why this didn't happen.
They'll be in touch with you as soon as they've received feedback from the relevant courier.
Kind Regards,
takealot.com