No power cable with coffee machine

I purchased a Philips coffee machine from Takealot and it arrived with no coffee beans, but more importantly no power cable, I immediately contacted Takealot and informed them of the situation. I have been advised to return the unit for a refund as there is no stock of the machine and that if I wish I could purchase another coffee machine and suggestions were offered to me. I accept that and out of the suggestions I would only opt for the Saeco, but I really think Takealot should offer me a discount as the Saeco is almost double what I paid and do you think it’s fair that I must pay more for something that was not my fault. This is not the kind of service I expect from takealot and I would appreciate some sort of discount. I often purchase from Takealot and always recommend you to friends and family, but this situation has left a really bad taste.