1 reviews | Active since Sept 2014
No Parcel yet been delivered
My parcel should have been delivered on 1st October Thursday already. I phoned on Thursday and was confirmed that I will received it on Thursday before 17:00. I waited the whole day at work nothing arrived. Friday come, made another phone call and confirmed the parcel will be delivered today. I phoned Friday again about 13:00, once again it was confirmed the parcel will be at my work place at 16:00. Guess what nothing. Now it is Monday the 5th October. I phone the call center that this type of services is unacceptable. Nobody bothers to follow up and provide me with feedback. I was transferred to a manager, assuring me I will receive my parcel this morning at 10:00. I advise the manager I will phone again at 12:00 if I have not heard or seen the courier company. So 12:00 come and phoned again. Manager assures me I will have my parcel by 16:00 today, but she will follow up and phone me back. I have not heard anything again from this manager and it is almost 15:30. Guess what, once again the parcel will not arrive today. I will maybe be lucky to have it by next year maybe. 3 days delay and nobody is taking responsibility... Shocking. Great Customer Services.
Shopping with us shouldn't be this difficult and we apologise for the frustrating experience you've had. We've tried calling you to assist, but unfortunately couldn't get hold of you on the number provided. Our courier management team is already investigating this matter and we've instructed our complaints team to liaise with them to make sure that this delivery is concluded ASAP. Our complaints team will try calling you again once the necessary feedback has been received and delivery arrangements have been made.
We'll do everything we can to get this matter resolved soonest and we'll investigate and address the problem areas which caused these delays accordingly.
Sincerely,
takealot.com
Shopping with us shouldn't be this difficult and we apologise for the frustrating experience you've had. We've tried calling you to assist, but unfortunately couldn't get hold of you on the number provided. Our courier management team is already investigating this matter and we've instructed our complaints team to liaise with them to make sure that this delivery is concluded ASAP. Our complaints team will try calling you again once the necessary feedback has been received and delivery arrangements have been made.
We'll do everything we can to get this matter resolved soonest and we'll investigate and address the problem areas which caused these delays accordingly.
Sincerely,
takealot.com