CM
Candice M
1 reviews | Active since Nov 2015
17 Nov 2015, 10:57
No parcel
I hate complaining on Hellopeter but it seems its the only way things get done. <br> I ordered a parcel that was meant to be delivered on Friday the 13th. The courier delivered it to the incorrect address and made some random person sign for it.<br> I contacted the call centre who were really helpful and friendly but I am still sitting with no parcel.... no answer as to where it is or when I will get it.<br> I have 2 reference numbers: *** and ***<br> <br> Can someone please assist me????
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takealot.com's replyOfficial
17 Nov 2015, 11:24Hello CandiceMalcolm13,
We understand why you're frustrated with this situation and we apologise for the concern this incorrect delivery must have caused. We'll address this with the responsible courier branch, as no one should be allowed to sign for your parcel other than you unless you've given us your express permission. We'll also get an update on the whereabouts of your parcel and make sure that it's delivered to you ASAP.
Our complaints team is busy looking into this with the relevant teams and will be in touch with your shortly to assist in getting this matter resolved.
Sincerely,
takealot.com
We understand why you're frustrated with this situation and we apologise for the concern this incorrect delivery must have caused. We'll address this with the responsible courier branch, as no one should be allowed to sign for your parcel other than you unless you've given us your express permission. We'll also get an update on the whereabouts of your parcel and make sure that it's delivered to you ASAP.
Our complaints team is busy looking into this with the relevant teams and will be in touch with your shortly to assist in getting this matter resolved.
Sincerely,
takealot.com
Best regards,
takealot.com's reply17 Nov 2015, 11:24
Official
Hello CandiceMalcolm13,
We understand why you're frustrated with this situation and we apologise for the concern this incorrect delivery must have caused. We'll address this with the responsible courier branch, as no one should be allowed to sign for your parcel other than you unless you've given us your express permission. We'll also get an update on the whereabouts of your parcel and make sure that it's delivered to you ASAP.
Our complaints team is busy looking into this with the relevant teams and will be in touch with your shortly to assist in getting this matter resolved.
Sincerely,
takealot.com
We understand why you're frustrated with this situation and we apologise for the concern this incorrect delivery must have caused. We'll address this with the responsible courier branch, as no one should be allowed to sign for your parcel other than you unless you've given us your express permission. We'll also get an update on the whereabouts of your parcel and make sure that it's delivered to you ASAP.
Our complaints team is busy looking into this with the relevant teams and will be in touch with your shortly to assist in getting this matter resolved.
Sincerely,
takealot.com
Best regards,