No package and rude consultants!

I am a regular customer at Takealot. I order from them almost on a monthly basis. They have delivered packages for me in Pretoria, Germiston, Kempton Park and Boksburg and I have never had any problems at all. However, on Monday the 8th of July 2019 I placed an order on Takealot. Needless to say that very same Monday they delivered my previous package that I ordered from them in BOKSBURG, so on the same day I placed another order. Tuesday, my app said the package is with the courier people and would be delivered before 5pm on Tuesday 9 July 2019. Nothing happened. So i received an email saying the package will be delivered before Friday 12 July 2019. Yet, nothing on Friday. So on Saturday morning, I phoned Takealot customer care. With rude consultants that doesn't want to help me, I then phoned FEDEX the company that does the delivery for Takealot. There I had to hear how my house in Boksburg does not exist, my cellphone number does not exist. So I asked the lady if she thinks I exist and she said no...????????? Please note that they have delivered packages at my EXISTING house in Boksburg the week before, and earlier the same week that I apparently disappeared. Needless to say neither Takealot or FEDEX made any effort to contact me. If I did not contact them on Saturday 13 July 2019 I still would have heard nothing. So SATURDAY, 13 July 2019, I spoke to FOUR Takealot consultants, and neither of the FOUR was able to assist me in finding my identity or having my package delivered at my non-existent house... I have received no feedback regarding the matter from Takealot or FEDEX, and I was treated like utter garbage and still don't have my package (Sunday 14 July 2019). It is very funny that I existed when I had to pay for the package, but when it comes to delivery I am non existent. I do not feel that as a regular customer from Takealot, and a very big supporter of takealot, that I deserved the treatment that I have been given. Needless to say I wasted a months airtime and minutes on a company that DOES NOT WANT TO HELP REGULAR CUSTOMERS AND SUPPORTERS!!! If I knew this was the treatment I will receive after supporting Takealot for more than a year on a monthly basis... I would have NEVER supported Takealot from the start!