No Order Updates

Why do I have to log tickets and use social media to find out where my order is? Why can't these updates be posted to the "Track Order" page? It's such a simple and important process that every courier company does, but for some reason Takealot have a disjointed process.

I was expecting to receive my order today, which I made arrangements to be available for, only to find out (through social media), that the order isn't even in the province - hell, the order still says I'll get it today. I don't care too much that it's not arriving today, but I care that you wasted my time.