No order but money deducted from my bank account

I made 2 orders, the one was processed and delivered, the 2nd one was awaiting a payment of R2450 that I even sent my bank statement for to show that it was paid from my side. It’s been a week, I am just being sent from back and forth. Worst of all, I don’t want that money to be refunded, I want that order meaning they can credit my Takealot account.