No one to deal with

I have just made a purchase on takeAlot.com and unfortunately 10mins after I have submitted payment I realised that I had made a mistake with one of the products I ordered. I was looking for something very similar.

I have spend the better part of two almost three hours trying to get ahold of someone at TakeAlot that can assist me with rectifying my mistake i made with my online purchase. There are no contact numbers anywhere and the FAQ section doesn't have any helpfull information whatsoever. i logged a call/support request but I'm not very hopefull because by the time they read it the order may have already been processed and dispatched whereas it could've been rectified before all of that.

No I will probably have to wait for the stuff to get to me and then return it making this one extremely unnesscesary and tiedious process. Why does a comapny as big as this not have a support desk one can phone to sort out issues like this.

Rediculous.