No mercy service

During lock dwn during May, I have order a router and sim and was asked to deposite money on another payment service provider since it was lock dwn. Upon waiting for my order I was told that I had deposited a sufficient money as I have missed the dead line sale meaning I had to add money and re order of which for second time my order took 9 days to be concidered. After 11 day tracing my order they told me that they did not receive the second payment so they have to cancel the order again. Since then its been 4 months trying to get money back with no respond. I had incurred delays of 2 months of work. I had to look elsewhere for another router.