1 reviews | Active since Sept 2016

29 Sept 2016, 17:34

No love for edge cases

<p> </p> <p>I am ordering an extra controller that is on pre-order for 11/11, this extra controller ONLY works with the console that I also pre-ordered for 11/11 -- yet TAKEALOT doesn't want to refund me the shipping for the controller?</p> <p> </p> <p>They can make back the shipping by just shipping the controller and the console together.</p> <p> </p> <p>Order ********** </p>

0
Replies (2)
takealot.com
takealot.com's reply29 Sept 2016, 18:59
Official


Hello Stephen-Ballot,

We're sorry that you're unhappy about paying for the shipping of your pre-order.

Thank you for taking our complaints teams call and granting us the opportunity to clarify the details with you regarding pre-order processes and policies.

Your request has been concluded and we appreciate your support.

Regards
Takealot.com

's update30 Sept 2016, 16:26
Reviewer Update

Thanks for helping!