No leniency or understanding and no compassion

I bought a combo, double bowl sink with a plumbing kit and tap. It was stored immediately after delivery because we were busy with construction. It was opened when it was ready to be installed, to discover that there's an item missing (plumbing kit). The return was declined because of the 30 days return policy. I unfortunately logged a return on 60 days. It was returned without the missing item. I had to purchase the missing item (plumbing kit) from another store. So I paid twice for the same item. No leniency or understanding and no compassion. I will definitely not support them again. I deleted the App and unsubscribed from all communication platforms