No items, and No Refund, I feel like they have ****** me!

Terrible Service from TAKEALOT, I placed an order on the 11/04, paid for it immediately for the same day delivery, the order never came through, when i called in on Thursday afternoon i was told that "something" happened to the delivery vehicle by Mcneil I, he said that he will contact me on Friday 12/04, which he did, and said that he was waiting for confirmation and feedback, i asked him to cancel and credit me, so i could go somewhere else and get the items i was looking to purchase, he credited the money for the one item and not the other, I called back the same day, spoke to Zandile.Mel, she credited the balance of the money to my takealot account, i then asked for it to be refunded to my bank account that i paid, she then said that the refund was processed. it's a week later and still no money in my account. I called in on the 15th , spoke to Clayton, who told me it will take 3-5 days, well today is the 5th day, I called back this morning, Spoke to Mcniel again, after explaining my frustration on the call for 15 minutes, to end the call with him putting the phone down in my ear. I called back, spoke to Zandile .mel this morning, re-explained everything and then asked to speak to a manager, she had me on the phone for another 20 minutes before cutting me off also, i called back for the third time this morning, since 8 o clock this morning, no on eis able to refund my money or give me any feedback regarding my refund, except that "it's been processed", I dont have the money for the items, or the items that i ordered, I order from takealot every month, and for order well into the R1000's, to be treated like this is really terrible, I dont want your service, or items, i just WANT MY MONEY BACK TODAY!