No information on parcel not delivered

I am still waiting for my parcel, or just any feedback about it. I am a premium member on Takealot. I ordered things on Takealot that should have been delivered on Saturday 30 March. (I pay for this service) It is now the 1st of June, and I have no idea where my parcel is, what happened to it, why the driver didn’t come or call me if he couldn’t locate my address. Takealot claims that they couldn’t locate my address, an address that they’ve repeatedly delivered to in the past. I called them to ask, no one can tell me when my parcel will come, where it will go (since they apparently can’t locate my address) or where it is currently; as I want to drive and go get it. No one called me as it stated on the App to verify my location. They also can’t get ahold of the branch it’s at, and won’t give me their contact details or location. So that I can try to locate my own package and go get it myself.

To say the least, I am not impressed. Their service was always on point, but the one time something goes wrong there is absolutely no system to fall back on. No one can tell me anything factual about my package.