No help with credit for broken frames delivered -

Just some background. I order 3 batches of these frames on Wednesday 12 July for delivery on Thursday 13 July for an awards ceremony of Absa Head Office staff on Friday 14 July. I used Takealot Business Express due to the time critically. 3 of the 12 frames were broken and I used 3 of my own for those awards. I return the 3 broken frames, but your agent Tendani.T insists I return 4 in order to address the concern. So does this mean I must request one of the staff who attended the ceremony to return their award for me to supply that to Takealot? Staff flew in from different parts of the country and the ones in Gauteng work from home, so this is not possible. Complaint nr #***2